Terms of Service

Last Updated: July 27, 2026

These Terms of Service govern your access to and use of pawroamer.shop, including all information, products, services, and features made available through the website.

Throughout these Terms, “PawRoamer,” “we,” “us,” and “our” refer to PawRoamer. “You” and “your” refer to the person accessing the website or purchasing from us.

By visiting our website or placing an order, you agree to these Terms of Service.

1. Eligibility

You must be at least the age of majority in your province, state, or country of residence to make a purchase, or you must have permission from a parent or legal guardian.

You agree to provide accurate, complete, and current information when placing an order or creating an account.

2. Online Store Terms

You may not use our products, services, or website for unlawful, fraudulent, abusive, or unauthorized purposes.

You must not:

• Attempt to interfere with the website’s operation or security.
• Introduce viruses, malicious code, or harmful technology.
• Copy, scrape, resell, or exploit website content without permission.
• Submit false payment, identity, shipping, or contact information.
• Use the website in violation of applicable laws.

We may suspend or terminate access when we reasonably believe these Terms have been violated.

3. Product Information

We make reasonable efforts to display product photographs, descriptions, measurements, colors, and specifications accurately.

Actual colors may vary depending on your device, screen settings, lighting, or manufacturing differences. Product packaging and minor design details may also change without notice.

Pet owners are responsible for choosing an appropriate product size and supervising their pets during use. No harness, collar, or leash is completely escape-proof, chew-proof, or suitable for every animal.

Always inspect pet accessories before use and discontinue use if a product becomes damaged or unsafe.

4. Prices and Payments

All prices are displayed in the currency selected or shown during checkout.

Prices, promotions, discounts, and product availability may change without notice. The price confirmed at checkout will apply to your order, except in cases of obvious pricing or technical errors.

You agree to provide valid payment details and authorize us or our payment provider to charge the total amount shown at checkout.

We may cancel or reject an order when:

• Payment cannot be authorized.
• Information appears inaccurate or fraudulent.
• A product is unavailable.
• A pricing or technical error has occurred.
• The order violates these Terms.

If payment has already been collected for a canceled order, the applicable amount will be refunded.

5. Taxes, Duties, and Import Charges

Free worldwide shipping means that PawRoamer does not charge a standard shipping fee at checkout.

International customers may still be responsible for import duties, customs charges, local taxes, brokerage fees, or other government assessments imposed by their destination country. These charges are not controlled by PawRoamer unless expressly included during checkout.

6. Order Confirmation

An order confirmation email acknowledges that we have received your order. It does not guarantee acceptance or shipment.

A purchase is considered accepted when the order has been processed and prepared for shipment.

Please review your shipping address and order details carefully before submitting payment.

7. Shipping and Delivery

PawRoamer provides free worldwide shipping, with estimated delivery in 7–10 business days.

Delivery estimates are not guaranteed and may be affected by customs inspections, severe weather, carrier disruptions, public holidays, remote destinations, or other circumstances outside our reasonable control.

Additional information is available in our Shipping Policy.

8. Returns and Refunds

Eligible purchases may be returned free of charge within 30 days of delivery under our Return & Refund Policy.

Products must satisfy the applicable return conditions. Nothing in these Terms limits any non-waivable consumer rights provided by law.

9. Intellectual Property

All website content, including logos, branding, written copy, graphics, icons, product arrangements, photographs, and design elements, is owned by or licensed to PawRoamer unless otherwise stated.

You may use the website for personal, non-commercial shopping purposes. You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without written permission.

10. Third-Party Services

Our website may use third-party providers for payment processing, shipping, analytics, website hosting, or other operational services.

Third-party services may be governed by their own terms and privacy policies. PawRoamer is not responsible for third-party websites or services that we do not control.

11. Reviews and Customer Content

When you submit a review, photograph, comment, suggestion, or other content, you confirm that:

• You have the right to submit it.
• It is accurate and based on genuine experience.
• It does not violate another person’s rights.
• It does not contain unlawful, harmful, or misleading material.

You grant PawRoamer a non-exclusive, worldwide, royalty-free license to use, reproduce, and display submitted content for business and promotional purposes, subject to applicable law.

12. Disclaimer of Warranties

The website and its content are provided on an “as available” basis to the maximum extent permitted by law.

We do not guarantee that access will always be uninterrupted, error-free, or secure. Products should always be used according to their intended purpose and under appropriate supervision.

Nothing in these Terms excludes warranties, guarantees, or consumer protections that cannot legally be excluded.

13. Limitation of Liability

To the fullest extent permitted by law, PawRoamer will not be liable for indirect, incidental, special, or consequential losses arising from website use, delayed delivery, product misuse, or circumstances outside our reasonable control.

Our total liability relating to a purchase will not exceed the amount paid for the product giving rise to the claim, except where a higher remedy is required by law.

14. Indemnification

You agree to indemnify and hold PawRoamer harmless from claims, losses, or expenses resulting from your unlawful use of the website, breach of these Terms, or violation of another person’s rights.

This provision applies only to the extent permitted by applicable law.

15. Governing Law

These Terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada, without limiting mandatory consumer protections available in your place of residence.

16. Severability

If any part of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect.

17. Changes to These Terms

We may update these Terms to reflect operational, legal, or regulatory changes. The revised version will be posted on this page with an updated revision date.

Your continued use of the website after changes are posted constitutes acceptance of the revised Terms, where permitted by law.

18. Contact Information

Questions about these Terms may be sent to:

Email: support@pawroamer.shop
Phone: (902) 555-0196

PawRoamer
78 Cameron Crescent
East York, ON M4G 2A3
Canada