Contact Information Policy

Last Updated: July 27, 2026

PawRoamer is committed to providing clear and accessible communication for customers who need assistance before, during, or after a purchase.

Business Information

Business Name: PawRoamer
Website: pawroamer.shop
Email: support@pawroamer.shop
Telephone: (902) 555-0196

Mailing Address:
PawRoamer
78 Cameron Crescent
East York, ON M4G 2A3
Canada

Customer Support

You may contact us regarding:

• Product specifications or sizing.
• Order confirmation and payment questions.
• Shipping updates and tracking.
• Address corrections.
• Damaged, defective, or incorrect products.
• Returns, refunds, or cancellations.
• Website accessibility or technical issues.
• General business inquiries.

We aim to respond within 1–2 business days. Messages received during weekends, public holidays, or high-volume periods may require additional time.

Information to Include

To help us resolve your request efficiently, please provide:

• Your full name.
• Your order number.
• The email address used at checkout.
• A clear explanation of your request.
• Relevant photographs or documents when applicable.

Do not send full card numbers, passwords, banking credentials, government identification numbers, or other unnecessary sensitive information by email.

Return Communication

All returns must be approved before products are shipped back.

The mailing address listed above should not automatically be used as a return destination. Return locations and instructions may vary depending on the product, order, and customer location.

Contact support@pawroamer.shop before returning an item.

Accurate Contact Details

PawRoamer may communicate with customers using the email address or telephone number provided during checkout.

Customers are responsible for ensuring that their contact details are accurate and for checking spam or junk folders for order-related messages.

Business Correspondence

Legal notices and formal business correspondence may be sent to the mailing address above. Including a copy by email may help us acknowledge the communication more quickly.