Shipping policy
Shipping Policy
Last Updated: July 27, 2026
This Shipping Policy explains how PawRoamer processes, ships, and delivers customer orders.
1. Free Worldwide Shipping
PawRoamer provides free standard shipping to supported destinations worldwide.
No minimum purchase amount is required to qualify for standard free shipping unless a specific promotion states otherwise.
Free shipping does not necessarily include import duties, local taxes, customs charges, brokerage fees, or optional expedited shipping services.
2. Estimated Delivery Time
Our standard estimated delivery window is 7–10 business days from order confirmation.
Business days generally exclude weekends and public holidays. Delivery times are estimates rather than guaranteed arrival dates.
Orders may occasionally take longer because of:
- Customs inspections or border processing.
- Carrier delays.
- Severe weather or natural disasters.
- Public holidays or peak shopping periods.
- Incorrect or incomplete shipping information.
- Remote or restricted delivery locations.
- Events outside our reasonable control.
We appreciate your patience if an unexpected delay occurs.
3. Order Processing
Orders are reviewed before shipment to confirm payment, product availability, and delivery information.
You will normally receive an order confirmation after completing checkout. A separate shipping or tracking notification may be sent once tracking information becomes available.
Orders placed during weekends or public holidays may begin processing on the following business day.
4. Shipping Destinations
We ship to many countries and regions worldwide. Certain destinations may be unavailable because of carrier limitations, trade restrictions, service interruptions, or legal requirements.
If we cannot ship to the address provided, we will contact you and provide an appropriate solution, which may include order cancellation and a full refund.
5. Tracking Information
When tracking is available, it will be sent to the email address used during checkout.
Tracking information may take several business days to update after the shipping label is created. Temporary gaps in tracking do not necessarily mean that the package has stopped moving.
Customers are responsible for providing a valid email address and checking spam or junk folders for order notifications.
6. Shipping Address Accuracy
Please verify your complete shipping address before submitting an order, including:
- Full recipient name.
- Street address and unit number.
- City, province, state, or region.
- Postal or ZIP code.
- Country.
- Valid telephone number.
Contact support@pawroamer.shop immediately if you notice an error.
We will attempt to update the address before shipment, but changes cannot be guaranteed after processing has begun. PawRoamer is not responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.
7. Multiple Packages
An order containing multiple products may arrive in more than one package. Separate packages may have different tracking numbers or delivery dates.
You will not be charged additional standard shipping fees when an order is divided into multiple shipments.
8. Customs, Duties, and Taxes
International orders may be inspected by customs authorities.
Customers may be responsible for import duties, value-added tax, customs processing fees, or other government charges imposed by the destination country. These charges are separate from PawRoamer’s free shipping offer unless they are expressly included at checkout.
We cannot declare orders as gifts or intentionally provide inaccurate customs information.
9. Delayed Orders
If your order has not arrived within the estimated delivery period, please:
- Review the tracking information.
- Check around the delivery location.
- Ask household members, neighbors, reception staff, or building management.
- Contact the local carrier when tracking shows a delivery attempt.
- Contact us at support@pawroamer.shop.
Our team will review the shipment information and assist you with the next steps.
10. Lost Packages
A package may be considered lost when the carrier confirms the loss or when tracking has shown no meaningful movement for an extended period.
When a shipment is confirmed lost, we may provide a replacement or refund after completing the necessary carrier investigation.
Please cooperate with reasonable verification requests so that we can resolve the case efficiently.
11. Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please check:
- Mailboxes and parcel lockers.
- Front, side, and rear entrances.
- Safe locations near the property.
- Building reception or management.
- Neighbors or household members.
Contact us promptly if the package remains missing. We will assist with a carrier inquiry where possible, but delivery investigations may require time to complete.
12. Refused or Unclaimed Deliveries
Customers are responsible for accepting delivery and collecting packages from local pickup locations when required.
Packages that are refused, left unclaimed, or returned because of an incorrect address may be refunded after they are received and inspected. Charges that cannot be recovered may be deducted where permitted by law.
13. Damaged Deliveries
If a shipment arrives damaged, retain the product, packaging, shipping label, and any protective materials.
Contact us at support@pawroamer.shop with clear photographs. We will review the issue and provide a replacement, refund, or another suitable solution.
14. Contact Us
For shipping assistance:
Email: support@pawroamer.shop
Phone: (902) 555-0196
PawRoamer
78 Cameron Crescent
East York, ON M4G 2A3
Canada